📋 Terms of Service

💰 Pricing Policy

💳 Payment Terms

• All payments are processed securely through encrypted payment gateways
• Monthly subscriptions are billed in advance on the same date each month
• Annual subscriptions receive a discount and are billed yearly in advance
• All prices are displayed in USD unless otherwise specified
• Payment methods accepted: Credit cards, PayPal, and bank transfers

🔄 Refund Policy

• 30-day money-back guarantee for new customers (first-time subscribers only)
• Refunds are processed within 5-7 business days to the original payment method
• Pro-rated refunds available for annual plans if cancelled within 30 days
• No refunds for partial months or add-on services after 30 days
• Refund requests must be submitted through our support system

📈 Price Changes

• We reserve the right to modify pricing with 30 days advance notice
• Existing customers will be grandfathered at current rates for 6 months
• Price increases will not exceed 20% annually for existing customers
• Special promotional pricing may have different terms and conditions
• Enterprise customers have separate pricing agreements

📜 Terms of Service

✅ Acceptable Use

• Use our platform only for legitimate business communication purposes
• Comply with WhatsApp Business API terms and conditions at all times
• Do not send spam, unsolicited messages, or violate anti-spam laws
• Respect recipient privacy and provide clear opt-out mechanisms
• Do not use the platform for illegal activities or harmful content
• Maintain accurate account information and secure login credentials

📄 License Terms

• We grant you a non-exclusive, non-transferable license to use our platform
• Your license is valid only during your active subscription period
• You may not reverse engineer, modify, or redistribute our software
• All intellectual property rights remain with ZQ ADVANCED CRM
• You retain ownership of your data and customer information

⚖️ Liability & Disclaimers

• Our platform is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Maximum liability is limited to the amount paid in the last 12 months
• You are responsible for backing up your data and customer information
• We provide 99.9% uptime SLA with service credits for extended outages
• Force majeure events may affect service availability without liability

🔚 Termination

• Either party may terminate the agreement with 30 days written notice
• We may suspend service immediately for violations of acceptable use
• Upon termination, you have 30 days to export your data
• All payment obligations remain in effect through the current billing period
• Termination does not affect any accrued rights or obligations